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responsible gaming

We want all customers to have fun on the site and encourage you to gamble responsibly. Gambling is a form of entertainment and should above all, be a fun activity. We understand that for some people, problem gambling does negatively impact their lives and the lives of those around them.

Do you have a gambling problem?

  • Do you stay away from work to gamble?
  • When you run out of money while playing, do you feel lost and in despair, and feel the need to gamble again as soon as possible?
  • Do you gamble until your very last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you lied or stolen just to get money to gamble or to pay gambling debts?
  • Are you reluctant to spend "gambling money" on anything else?
  • Have you lost interest in your family and friends?
  • Do you feel depressed or suicidal because of your gambling?

If you have answered yes to some of the above questions then you may have developed a gambling problem.
If you do think you may have a gambling problem, you may want to contact the following organisations for help:

Gamcare (www.gamcare.org.uk), the UK's leading problem gambling charity
Gamblers Anonymous www.gamblersanonymous.org.uk

Setting Deposit Limits

We give you the option to set your own daily, weekly or monthly deposit limits so you can play at a pace you are happy with. Please note that your deposit limit is applied at an account level - on this specific website only. It will not be applied to any other accounts you hold which are owned/operated by us. To apply limits on your other accounts, please either visit the specific website or contact our support team.

Should you wish to set your limits you can contact us via email or by visiting this page while logged-in to your account. We will seek to implement your limits as soon as your request is received. You will be able to lift these limits but this will be permitted only after the expiry of a 24 hour cooling off period.

Self-exclusion and "Take a Break"

If you are concerned that your gambling is out of control, you also have the right to exclude yourself from the games. You may do so by using the online tools available or by sending an e-mail to support@smilebingo.com with your instructions as to how long you wish the account to be inaccessible. Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain closed unless we are notified by yourself to reopen. We will be unable to lift the block on access during the excluded period. Please note that your exclusion request will occur across all Jumpman Gaming websites and you are unable to self-exclude from a single website.

You may also contact the support team and request to 'Take a break' on your account for the following durations:

a. 24 hours
b. one week
c. one month or
d. Any period up to a maximum of 6 weeks.

Your account will automatically be available for game play following its conclusion.

GAMSTOP

If you are considering self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Reality Check

The Reality Check tool reminds you how long it has been since your gaming session began.
The reminder will appear on screen while you are on the site. You will have the options to continue playing, view your transaction history or log out.
The reality check timer will begin when you place your first wager. The reminder will appear once the time has expired and will continue to appear at the requested time intervals.

Keeping your account secure

To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you're concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.

Parental Control

We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:

Net Nanny www.netnanny.com
Cybersitter www.cybersitter.com